Reach Truck Parts and Services Customers Online
Reach Truck Parts a
As the fleet industry continues to evolve, the need for find parts online and service programs is increasingly critical. Changing customer expectations, mountains of truck data, and the Amazon effect are challenging traditional parts providers. But by embracing e-commerce, OEM parts and service programs can stay relevant and grow their customer base. Volvo Trucks North America’s Todd Shakespeare explains how. A new era of online shopping has ushered in the emergence of online ordering portals and the evolution of heavy-duty truck parts providers.
Today’s fleet customers expect parts and services to be available on demand. But with the Amazon effect and the need to operate longer hours than ever before, the expectations of fleets are becoming increasingly difficult to meet. This has changed the way OEM parts and service programs are designed and delivered. OEMs like Navistar are adapting their parts distribution and service network to meet the needs of fleets. With online service tracker, fleet customers can communicate with service representatives in real-time. And with the introduction of Express Assessment, a technician can diagnose a problem within two hours of arriving. On faster jobs, the goal is four hours.
4 Wheel Parts: This website specializes in premium off-road vehicle parts. They ship parts free of charge to over 94 stores in the U.S., Canada, and Mexico. If you order before 2pm EST, your order should arrive within 3 to 5 days. The website is easy to navigate, and the team is active on various forums. A good part of this website is their customer service.
Reach Truck Parts and Services Customers Online
AutoZone: Although not a truck parts specialist, this discount retailer offers a wide variety of aftermarket and OEM parts. The site is easy to navigate and provides a breakdown of the parts for every make and model. You can choose the parts you need based on their price. The site has more than 10 million items in stock and guarantees 80 percent lower prices than competitors. In addition, they offer free shipping and a rewards program.
One of the easiest sites to use is Rock Auto, which offers easy navigation and breakdowns of the various parts. Their website allows you to choose parts for any make or model of vehicle, from daily drivers to exotic imports. Parts are sourced from leading automotive manufacturers all over the world, so you can find just the right part without having to spend a fortune. This site has some of the lowest prices around.